My Volkswagen Connect Not Working: [Proven Ways To Fix]

My Volkswagen Connect Not Working

As a certified Volkswagen technician, I understand the frustration and inconvenience that can come with a Volkswagen Connect system that is not working properly. This guide is designed to help you quickly diagnose and resolve the issue so that you can get back on the road as soon as possible.

The steps outlined in this guide are based on my experience working on Volkswagen vehicles. However, it is important to note that every vehicle is different, and there may be some variations in the way that the system is set up. If you are unable to resolve the issue yourself, I recommend taking your vehicle to a qualified Volkswagen dealer for service.

With that said, let’s get started troubleshooting your Volkswagen Connect system!

Why My Volkswagen Connect Not Working

Reasons why Volkswagen Connect is not working

Incorrect VIN. The VIN (vehicle identification number) is used to identify your vehicle and is required to activate Volkswagen Connect. If the VIN is incorrect, Volkswagen Connect will not work.
Incorrect password. The password used to log in to Volkswagen Connect must be correct. If the password is incorrect, you will not be able to access your account.
Weak cellular signal. Volkswagen Connect requires a strong cellular signal to work. If you are in an area with a weak cellular signal, Volkswagen Connect may not work properly.
Software update needed. Volkswagen Connect may need to be updated to the latest software version in order to work properly. If you are not sure if your Volkswagen Connect is up to date, you can check the Volkswagen website for more information.
Hardware failure. In rare cases, Volkswagen Connect may not work due to a hardware failure. If you believe that your Volkswagen Connect is experiencing a hardware failure, you should contact your local Volkswagen dealer for assistance.

How to Troubleshoot: My Volkswagen Connect Not Working

What is Volkswagen Connect?

Volkswagen Connect is a suite of connected car services that allows you to access your vehicle information from anywhere. You can use Volkswagen Connect to:

Check your vehicle’s status, including fuel level, mileage, and tire pressure
Lock and unlock your doors remotely
Start your engine remotely
Find your vehicle in a parking lot
Get directions and traffic updates
Receive alerts about maintenance and recalls

Why is my Volkswagen Connect not working?

There are a few reasons why your Volkswagen Connect might not be working. Here are some of the most common:

Your Volkswagen Connect is not connected to the internet. Make sure that your vehicle is connected to a cellular network or Wi-Fi network.
Your Volkswagen Connect app is not up to date. Check the App Store or Google Play for updates to the Volkswagen Connect app.
Your Volkswagen Connect account is not active. Make sure that you have activated your Volkswagen Connect account.
Your Volkswagen Connect module is not working properly. If your Volkswagen Connect module is not working properly, you will need to take your vehicle to a Volkswagen dealer for service.

How to troubleshoot Volkswagen Connect problems

If your Volkswagen Connect is not working, here are some steps you can take to troubleshoot the problem:

1. Check your Volkswagen Connect app. Make sure that the app is up to date and that you are logged in to your account.
2. Check your vehicle’s connection to the internet. Make sure that your vehicle is connected to a cellular network or Wi-Fi network.
3. Restart your vehicle. Sometimes, a simple restart can fix connectivity problems.
4. Reset your Volkswagen Connect module. To reset your Volkswagen Connect module, follow these steps:
Turn off your vehicle.
Press and hold the Menu button on your vehicle’s infotainment system for 10 seconds.
Release the Menu button.
Turn on your vehicle.
5. Take your vehicle to a Volkswagen dealer. If you have tried all of the above steps and your Volkswagen Connect is still not working, you will need to take your vehicle to a Volkswagen dealer for service.


Volkswagen Connect is a great way to stay connected to your vehicle, but it can be frustrating when it’s not working properly. By following these troubleshooting tips, you can usually fix the problem yourself. If you’re still having trouble, you can always take your vehicle to a Volkswagen dealer for service.

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